User Experience & Interface Design
We make software easier to use and more intuitive.
Experienced architects and visual designers merging usability standards, data analytics, user modeling, and brand design to create powerful interfaces.
A great user interface and experience increases adoption and retention.
While a bad experience costs thousands and thousands of dollars in lost users or support costs.
PERSONA + USER MODELING
To develop a great experience, first you must understand each different user associated to their goals, most utilized functions, usage paths, preferences and task processes.
Wireframing, storyboarding and prototyping interfaces allow you to create flows and understand how each click or the location of information and actions impact your users.
A great interface works well, but also should be visually appealing and branded. Impression and feel impact a user’s mindset of sophistication and use.
The effectiveness of any interface is measured in the real-world with beta and production users. Analytics and A/B testing allow you to have concrete data to make decisions.
Who's in Charge of Retention?
Retention plays an important role in the success of any company. It’s key to assign the responsibility to someone.
User Retention: Don't Wait Until They're Gone
Churn is a silent killer of the modern-day SaaS business. So, to avoid the loss of customers, we’ve come up with a useful list of customer retention strategies to consider.
Customer Feedback: Why You Need It
Customer feedback is a powerful guide that provides you with critical insights, and acting on it will take your business to a whole new level. Read all about the ins and outs of this valuable tool.
The Ultimate Guide to Dashboards
What are Dashboards From the topic, you are probably asking yourself: What are dashboards? What is the importance of dashboards? How do you design dashboards? SaaS businesses adopted the term “Dashboards” from the automotive industry. The use of the word is similar in both sectors. Like your car, your organization is a complex system with
Customer Communication for SaaS Retention
Customer communication for SaaS retention is the key to building lasting relationships and combating churn. Everything starts by choosing the right method of communication.
SaaS Experience Journey Mapping
Journey maps are a standard user experience tool. Journey maps come in different shapes, sizes, and formats. Depending on the context, you can use these tools in a variety of ways. In this article, we will examine experience journey mapping from different planes. We will also discuss the definition, importance, and possible examples of the
How Gamification Increases SaaS Retention
Gamification is an innovative key to engagement that will help you retain more customers. Any SaaS organization that wants to succeed should consider gamification and integrate it into any customer engagement strategy.
Marketing to the Right Customers Reduces Churn
Consumer acquisition is at the heart of any SaaS company’s growth, reeling in the wrong customer can be tragic to the growth of your business. Learn more about how you can mitigate churn by marketing to the right people.
Customer Loyalty Tactics for Software and SaaS Companies
Did you know that it takes about 11 months on average for a SaaS company to make back the cost of customer acquisition and retention? This proves that customer loyalty is crucial to the success of any business.